Rentals

About Our Loyalty Program

To join our loyalty program, simply make your first rental reservation! When you make a purchase and create an account, you are automatically enrolled in our loyalty program. You can earn 1 point per rental, plus bonus points when you book one of our packages.

Best of all, you can use your points to redeem towards anything in our shop! Make your first reservation and start earning now.

General Cancellation Notice

We require at least 2 hours’ notice for any cancellation. This allows us to adjust our schedules and make the rental available to other customers. Prepaid reservations will receive a full refund on the original form of payment within 5-7 business days.

Group Bookings:
Reservations of 8 or more will require a 50% deposit. A full refund will be given if canceled 24 hrs prior to the scheduled booking time.

Weather-Related Cancellations:
Safety is our top priority, and we understand that weather conditions can impact your rental plans. Here’s how we handle weather-related cancellations:

Severe Weather:
If severe weather conditions (e.g., thunderstorms, high winds, etc.) are forecasted, we may not operate and will need to cancel your reservation for safety reasons. In such cases, we will offer you the option to reschedule your rental or receive a full refund.

Customer-Initiated Weather Cancellations:
If you decide to cancel your reservation due to weather conditions, the standard cancellation policy applies. However, if you believe the weather presents a safety concern, please contact us to discuss your options.

Rescheduling Policy:
We understand that sometimes you may not want to cancel but simply need to reschedule your rental. Our rescheduling policy is designed to be flexible and accommodating

Rescheduling Limitations:
You can reschedule your reservation up to two times without incurring any additional fees. Further rescheduling requests may be subject to additional charges or limitations based on availability.

How to Cancel or Reschedule
If you need to cancel or reschedule your reservation, please contact us via phone, text or email.