Rentals

Privacy Policy

Who we are

Our website address is: https://lunar-adventures.com.

Reviews

When visitors leave reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your review, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

When you visit our online store and add an item to your cart, we use cookies to save that data so that the item will be visible in your cart the next time you visit.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email. When you make a purchase on our site, your data is stored using the WooCommerce service. See more information about the data WooCommerce processes below.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Information Shared with Woocommerce.com

You will likely be sharing some information about yourself with WooCommerce.com, for example:

  • When you make a purchase on WooCommerce.com and connect your account, we will know what sites you are using the subscription on, but will not get additional usage data, or data about you or your customers.
  • If you are using an extension to connect to a service like Instagram, we may have stored an authentication token in order to make that connection, but will not get additional data about your use of that service or extension.

For more information about how WooCommerce.com handles personal data, please review our privacy policy.

About Our Loyalty Program

To join our loyalty program, simply make your first rental reservation! When you make a purchase and create an account, you are automatically enrolled in our loyalty program. You can earn 1 point per rental, plus bonus points when you book one of our packages.

Best of all, you can use your points to redeem towards anything in our shop! Make your first reservation and start earning now.

General Cancellation Notice

We require at least 2 hours’ notice for any cancellation. This allows us to adjust our schedules and make the rental available to other customers. Prepaid reservations will receive a full refund on the original form of payment within 5-7 business days.

Group Bookings:
Reservations of 8 or more will require a 50% deposit. A full refund will be given if canceled 24 hrs prior to the scheduled booking time.

Weather-Related Cancellations:
Safety is our top priority, and we understand that weather conditions can impact your rental plans. Here’s how we handle weather-related cancellations:

Severe Weather:
If severe weather conditions (e.g., thunderstorms, high winds, etc.) are forecasted, we may not operate and will need to cancel your reservation for safety reasons. In such cases, we will offer you the option to reschedule your rental or receive a full refund.

Customer-Initiated Weather Cancellations:
If you decide to cancel your reservation due to weather conditions, the standard cancellation policy applies. However, if you believe the weather presents a safety concern, please contact us to discuss your options.

Rescheduling Policy:
We understand that sometimes you may not want to cancel but simply need to reschedule your rental. Our rescheduling policy is designed to be flexible and accommodating

Rescheduling Limitations:
You can reschedule your reservation up to two times without incurring any additional fees. Further rescheduling requests may be subject to additional charges or limitations based on availability.

How to Cancel or Reschedule
If you need to cancel or reschedule your reservation, please contact us via phone, text or email.